Refund policy

All Sales Are Final

At CASA DEL PROFUMO, every order is carefully inspected and securely packaged before dispatch. Due to the intimate and hygienic nature of fragrance products, we do not accept returns, refunds, or exchanges under any circumstances once an order has been placed.

We strongly encourage you to explore our product descriptions, notes, and fragrance profiles thoroughly before purchasing. If you have any questions about a fragrance, please reach out to us before placing your order — we are happy to guide you.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery with photographic evidence at casadelprofumo.official@gmail.com. We will review each case individually and, at our discretion, arrange a replacement.

CASA DEL PROFUMO reserves the right to make the final decision on all damage or incorrect item claims.